QUALITY TERMS AND CONDITIONS
EXTERNAL PROVIDER (Supplier / Vendors) ENSURES, WITH THE ACCEPTANCE OF
THIS PURCHASE ORDER, THAT PERSONS ARE AWARE OF THEIR CONTRIBUTION
TO PRODUCT OR SERVICE CONFORMITY INCLUDING THEIR CONTRIBUTION TO
PRODUCT SAFETY AND THE IMPORTANCE OF ETHICAL BEHAVIOR AND FURTHER
AGREES TO THE FOLLOWING CONDITIONS AS SPECIFIED BY THE
INTERNATIONAL STANDARD (AS9110) AND/OR CUSTOMER INCLUDING
REGULATORY REQUIREMENTS WHICH INCLUDES, BUT IS NOT LIMITED TO, THE
Our organization reserves the right of final approval of product, procedures, processes, and
Our organization reserves the right to approve product acceptance.
External Provider shall maintain the proper identification and specifications, drawings, process
requirements, inspection/verification instructions and other relevant technical data.
IMPLEMENTED A QUALITY MANAGEMENT SYSTEM
If an External Provider including their sub-tier providers have implemented a quality
management system, the QMS shall be made available to us upon request.
Those providing calibration services must maintain registration/certification to ISO17025
External Providers with registration/certification (ISO9001, AS9100, ISO17025, AS9120, FAA,
EASA, etc.) must notify our organization of any changes to the status of that certification.
RIGHT OF ACCESS
External Provider grants us the right of access by our organization, our customer including
regulatory authorities to the applicable areas of facilities and to applicable documented
information, at any level of the supply chain.
External Provider shall retain documented information including disposition requirements for a
period of 7 years after the date of completion. These records shall be made available within 72
hours of our written request and be provided at no charge to us.
External Provider will notify us of any non-conformity found in the purchased product within 24
hours of discovery of such non-conformity, regardless of whether it be prior, during, or after
receipt of the product. We do not grant disposition authority for non-conforming product. No
known non-conforming product shall be shipped to us without our written authorization.
External Provider shall notify us of changes to processes, products, or services, including
changes of their external providers or location of repair/ manufacture.
QUALITY TERMS AND CONDITIONS CERTIFICATIONS
When it is indicated that the Purchase Order can affect end item quality (“Certifications Required
with shipment” or “No Certs Required”), certifications must accompany product delivery. We
reserve the right to refuse delivery of any shipment without applicable certifications. Delivery
will not be complete until appropriate certifications and relevant documents are received.
External Provider shall ensure that all products are inspected and validated using acceptable
monitoring and measuring equipment prior to shipment. External Provider shall ensure that all
tools used for final acceptance are calibrated to NIST standards and equipment calibrations are
For services providing Calibration, all activities must be traceable to NIST and certificates
provided indicate those standards. Certificates must also identify “received” and “as left”
conditions in whatever terminology deemed appropriate. Notification must be made if items are
determined damaged or unable to calibrate as soon as possible for potential impact review.
External Provider will flow down all requirements including customer requirements. External
Provider shall use customer-designated or approved external providers, including special process
sources when directed or as required.
Corrective Actions flowed to the External Provider shall be completed and returned in a timely
manner. External Provider is required to flow down corrective action requirements to an external
provider when it is determined that the external provider is responsible for the nonconformity.
External Provider shall maintain a FOD (Foreign Object Debris) prevention program and flow
down this requirement to the sub-tier. This program shall utilize effective FOD prevention
practices proportional to the FOD generating potential of the manufacturing methods.
PREVENTION OF COUNTERFEIT PARTS
External Provider shall plan, implement and control their process for the prevention of
counterfeit or suspect counterfeit parts from use or inclusion into the product in accordance with
AS9110 clause 8.1.4 (Prevention of Counterfeit Parts).
We monitor performance in regard to Quality and Delivery of all external providers and take
appropriate action when performance levels fall below desired levels. These actions can include
re-evaluation, submission of a Corrective Action Request, and potential removal from approval
for use status. Timely delivery of products/services that meet requirements and prompt attention
to any corrective action request submitted is required and appreciated.
Rev New Edited: August 3, 2021